Return & Exchange Policy
Last updated: August 2026
ALL SALES ARE FINAL
No refunds. No money-back returns. No cancellations once production has started. Approved exchanges for the same product only.
Why: Everything Is Made to Order
Drip With Diggs jewelry is custom produced for each customer in the exact carat weight, shade, and setting selected at checkout. Once your payment or deposit is received and production has started, the money is committed to your piece and cannot be recovered by us. For that reason the order cannot be cancelled or refunded — not in part, not in full. Any deposit is non-refundable.
No Refunds
We do not issue refunds, partial refunds, or store credit for any product sold on this site — custom jewelry, Diamond Dazzler™ cleaning products, grillz services, or promotional items. This includes change of mind, an incorrect size or shade chosen by the customer, gift returns, and carrier delays.
Approved Exchanges (The Only Remedy)
If your item arrives with a genuine defect or manufacturing error, you may request an approved exchange for the same product. Follow this process exactly:
- Email first. Write to info@dripwithdiggs.tv within 7 days of delivery with your order number, clear photos, and a description of the issue.
- Wait for written approval. Do not ship anything back before your exchange is approved.
- Use the address we give you. The address on your shipping box is not the return address. Approved exchanges go to a separate manufacturer facility, and that address is never listed on this website — it is provided to you only after approval.
- Same product back. Whatever was wrong is corrected and you receive the same product. Exchanges cannot be swapped for a different style, carat weight, shade, or item, and are never converted to cash or credit.
Items shipped back without approval, or sent to the address on the box, cannot be received, processed, credited, or returned to you.
Not Eligible for Exchange
- Change of mind, or a size/shade chosen incorrectly by the customer
- Normal variation in stones, finish, or on-ear appearance
- Damage from wear, impact, chemicals, or improper cleaning
- Opened or used cleaning solutions, brushes, cloths, and grillz baths
- Promotional, gifted, and free items (including code FREE combo sets)
- Requests made more than 7 days after delivery
30-Day Limited Cleaner Warranty
The Diamond Dazzler™ Ultrasonic UV Jewelry Cleaner is the one exception to final sale on the machine itself: it carries a 30-day limited warranty from delivery covering a unit that arrives dead on arrival or stops powering on or running a cycle under normal household use. Approved claims are covered by a replacement unit of the same colorway while supplies last, never by refund or credit. The warranty covers the machine only, not solutions, brush, cloth, or jewelry, and excludes drops, misuse, overfilling, running dry, solvents or bleach, opened or modified units, commercial use, and cosmetic wear. Full terms are in the Terms of Service.
Damaged or Lost in Transit
Report shipping damage within 48 hours of delivery with photos of the item and packaging so we can file with the carrier. Once a package is handed to the carrier, risk of loss or delay passes to the carrier and the address you provided.
Chargebacks
Because every sale is final and made to order, filing a chargeback instead of contacting us is a breach of our Terms of Service. Email us first and allow 15 business days to resolve any issue.